In the heart disease diagnosis case study (Application Case 11.4 pp. 486-87), what was a major benefit of the SIPMES expert system? Does this type of system have a high coincidence factor? If so, why is that helpful?
The key to effective knowledge management is extracting and encoding expert knowledge that can be accessed and reused by others. Offer an example/application of this, a related benefit, and are there any disadvantages of using KM?